Returns Policy

RETURNS POLICY

WHAT can be returned?

Any product that has a  manufacturing fault and  that makes the item  not perform its  respective job.

WHEN do items need to be returned by?
Any item returned for warranty, must be accompanied by orginal proof of purchase. Items that are Dead on Arrival you must contact us within 7 days of remittance. These items will be replaced as soon as the necessary procedures have been adopted.

WHERE do items need to be returned to?
Items have to be returned to
Inkman
Shop1 / 45 Evans Avenue,
North Mackay....Qld....4740

HOW do customers return items?
It is the buyers responsibility to return any items to us at their cost. We recommend that you return items via an insured mail service for your protection.

SHIPPING for returns?
Original shipping rates are not  refundable? It is the buyers responsibility to return any items to us at their cost.

CREDIT for returns?
It may take up to 10 business days to process your return after we receive your item. Once the return item is tested, if found faulty  the product will be replaced.
If the product is ok a 5%  reissure fee for the item plus freight will be payable by the customer before we re-dispatch the item.

Instore return option?
Goods brought online can be returned to our store in person at Inkman, Shop1/45 Evans Avenue, North Mackay....Qld....4740.
Store Hours are Monday to Friday 9.00 to 5pm.
Packing materials?
Goods need to be in the orginal packaging.